Advisory Agent, Member and Client Experience

As a member and client experience advisory agent, you will provide support and advice to members and clients, promote the organization's cooperative values, and ensure a better experience for them.

Requirements

• High school diploma in a related field
• Minimum of two years of relevant experience
• Knowledge of French
• Knowledge of all convenience services products and services
• Knowledge of Desjardins products and services
• Ability to enter data in the systems
• Knowledge of security measures, legal frameworks and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standards
• Communicates effectively, Situational adaptability, Tech savvy

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment