Guest Services - Comerica Park
Detroit TigersDetroit, Michigan, United States
Posted December 22, 2025
Full Time
About the Company
The Detroit Tigers are a Major League Baseball team based in Detroit, Michigan. One of the American League's eight charter franchises, the club was founded in Detroit in 1894. The Tigers have won four World Series championships (1935, 1945, 1968 and 1984) and have won the American League pennant 10 times. Since 2000, the team has played at Comerica Park. Find a listing of available jobs at http://detroit.tigers.mlb.com/careers/opportunities.jsp?c_id=det
Job Description
The Comerica Park Guest Service Staff delivers premium service to fans in a friendly, pleasant and professional manner, through various contact points.
Requirements
- Communicate clearly and politely to guests' information regarding parking, transportation, ballpark services and concessions.
- Proactively address guest needs by answering questions, giving directions and other information regarding the ballpark and surrounding areas.
- Respond to and resolve Guests' questions, concerns, complaints or suggestions in a professional and polite manner.
- Seek out opportunities to talk with guests & offer them assistance if needed to maintain and enhance existing business.
- Monitor private access points and hospitality entrances.
- Working in and near premium Club spaces, providing a high level of service to guests.
- Monitor assigned area for cleanliness and safety, addressing concerns with supervisor/management.
- Assisting with keeping the ballpark clean.
- Assisting with wheelchair escorts throughout the park.
- Make it a point to engage with guests and find moments to elevate their experience.
Benefits
- Opportunity to work at a major sporting event venue
- Variety of events to work, including baseball, concerts, and private hospitality events
- Opportunity to develop strong customer service and communication skills