Service Manager IT-Operations (m/w/d)
DFV Deutsche Familienversicherung AGFrankfurt, Hesse, Germany
Posted October 8, 2025
Full Time
About the Company
DFV Deutsche Familienversicherung AG, based in Frankfurt/M., is an innovative direct insurer specializing in private customer insurance. The company offers a comprehensive range of products including health, life, and property insurances, with a particular emphasis on bundled policies. DFV leverages digitalization and AI to enhance its services, providing a distinctive approach in the insurance industry.
Job Description
We are seeking a Service Manager IT-Operations (m/w/d) to ensure the stability and efficiency of our IT services. The role involves incident management, problem management, change management, and communication with internal and external teams. The company offers a collaborative, innovative, and family-oriented environment.
Requirements
- Completed education in IT Operations or a comparable qualification
- Years of professional experience in IT service management
- Solid knowledge of incident, problem and change management
- Strong technical understanding of complex IT infrastructure
- Strong communication and coordination skills
- Highly structured, independent, and proactive
- High Service Orientation and resilience
- Very good German language
- Experience in Germany-Ticket (as a job ticket)
Benefits
- Individual career development opportunities
- Germany-Ticket
- Meals subsidy, free drinks, honey
- Ergonomic workspaces
- Hybrid working
- Attractive insurance packages
- Free admission to the Städel Museum
