Customer Care Specialist

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.

Requirements

• University degree or certificate on healthcare-related field
• Previous experience with IVD Customer Care, Product Support and/or Service desired but not exclusive
• Proven track records in a similar position, supported by management and customer references if available
• Successful engagement with customers, specifically key stakeholders and lab staff if any
• IVD Products and industry knowledge (preferred)
• Experience and process skills of the business functions service delivery (preferred)
• ln Vitro Diagnostic technical experience (not only in a Customer Care role but also in a Quality Control role, Application Specialist role or similar) within a Life Science company is desired
• Excellent experience in use of analytical tools and software
• Working knowledge of MS Office
• Able to follow procedures and instructions
• Able to work in a team with a flexible approach
• Able to provide relevant information on request by phone and email and require assistance when needed
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills
• Ability to prioritize and integrate a proactive approach to assignments
• Team player —able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client
• Self-motivated, uses own initiative and remains calm under pressure
• High attention to details
• Strong analytical, problem solving and decision-making skills
• Effective organizational and time management skills
• Ability to identify and drive resolution of issues
• Coaching and training skills
• Logical thinker able to process complex information in a simplified manner
• Proficiency in written and verbal English required, bilingual English/Spanish/French or German skills preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement