Service Desk Representative

Join Diebold Nixdorf as a Service Desk Representative and help connect people to commerce. Expect more, connect more, and be more in a rewarding role. Provides proactive user helpdesk services, diagnoses and resolves hardware and software issues, and works with customers to ensure engagement and communication.

Requirements

• Interfaces with customers and internal departments to resolve inquiries
• Addresses issues escalated from less experienced team members
• Reports on faulty master data
• Ensures that established KPIs are achieved