FTTH Sales Support Administrator
Digicel GroupCity of Georgetown, Demerara-Mahaica, Guyana
Posted January 6, 2026
Full Time
About the Company
Digicel Group is a leading total communications and entertainment provider serving over 14 million customers across the Caribbean, Central America, and Asia Pacific. The company offers cutting-edge mobile services, superfast broadband, and high-quality home entertainment through its advanced fiber network. Driven by innovative technology and a dedicated workforce, Digicel also prioritizes community empowerment and sustainability.
Job Description
Work within the order management team to manage and coordinate customer orders between sales channels and service delivery contractors, ensuring accurate job assignment, timely installations, and adherence to established SLAs. Ensuring seamless customer experience through accurate job coordination, proactive communication, and process optimization.
Requirements
- Coordinating presales functions for Fibre to the Home and Business products and services.
- Ensuring accurate data entry into various sales related applications.
- Handling queries and/or inbound/outbound calls relating to installations or any other customer related concerns for D+ products and services.
- Providing quality checks on the data submitted by the sales team.
- Creating, maintaining and retrieving client records, sales orders, sales data sheets and associated documents.
- Providing manual ticketing support to GIS Department for FTTB/FTTH services for Fibre migration to automated processes.
- Prepare and deliver daily and ad hoc order management reports, tracking order status, identifying bottlenecks, and providing actionable insights to ensure timely service delivery, SLA compliance, and exceptional customer experience.
- Training FTTB/FTTH Sales Agents in the effective use of the play maps sales application