Customer Experience Specialist (Portuguese Speaker)

We are looking for a Customer Experience Specialist with Portuguese language skills to join our team in Cape Town. The role involves engaging with customers and internal stakeholders, executing validation processes, and analyzing test data.

Requirements

• Fluent in Portuguese (written and verbal) and professional working proficiency in English
• 1+ years' experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance