Customer Experience Architect, DACH

Digital.ai is seeking a Customer Experience Architect to serve as a named resource and partner for customer organizations, improving their technical and operational health and helping them realize the maximum value out of their Digital.ai investment.

Requirements

• Customer Service Orientation: A strong desire to help customers succeed, with a proactive approach to identifying and addressing their needs
• Excellent verbal and written communication skills to explain complex technical concepts to non-technical users
• Strong understanding of software development, databases, APIs, and relevant technologies
• Ability to diagnose and resolve technical issues efficiently
• Ability to manage multiple customer accounts and projects simultaneously
• Building and maintaining strong relationships with customers, understanding their business goals, and acting as a trusted advisor
• Experience in conducting training sessions, webinars, and creating educational materials to help customers maximize the use of the software
• Ability to analyse customer data and usage patterns to identify opportunities for improvement and optimization
• Flexibility to adapt to changing customer needs and evolving product features
• Working effectively with cross-functional teams, including sales, product development, and engineering, to ensure customer success
• Fluency in German and English speaking/reading/writing skills

Benefits

• Paid Time Off 25 days per year
• Comprehensive pension plan
• Unlimited access to continuous learning and professional development with TalentLMS
• Flexible working arrangements
• Opportunity to work with a diverse, globally distributed team