Customer Success Manager

DigitalGenius is seeking an experienced Customer Success Manager to manage post-sales customer engagement. This role involves scoping implementations, managing delivery, achieving KPIs, and ensuring customer success within the UK and Europe. The ideal candidate will be passionate about AI, problem-solving, and scaling a start-up.

Requirements

• 2+ years client management experience in SaaS
• Bachelor’s Degree - MBA or technical degree a plus
• Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel
• Exceptional presentation and relationship skills
• Ability to multitask, prioritize, and manage time effectively

Benefits

• Competitive Salary
• Yearly 'Reset Week'
• Environment to develop skills without bureaucracy
• Monthly fitness stipend