DigitalGenius empowers online retailers and e‑commerce brands to resolve customer service inquiries end‑to‑end through AI‑powered automation. By deploying intelligent agents across all communication channels, the platform delivers 24/7 support, accelerates purchase decisions, and slashes response times for clients such as On, AllSaints, and Holland & Barrett. Leveraging machine learning, natural language processing, and generative AI, DigitalGenius creates seamless omnichannel experiences that elevate customer satisfaction and operational efficiency. Its blend of cutting‑edge technology and proven industry partnerships positions it as a leader in retail customer‑experience innovation.
Open Positions
Solutions Engineer
Strong API experience, automation mindset, Python skills, strong communication, and project management
Solutions Engineer
Strong API + integration experience, Automation / workflow mindset, Python experience, Strong communication, Organisation & project management
Solutions Consultant - Pre Sales (North America)
2+ years SaaS Pre Sales exp. Proven experience assisting Account Executives. Passion for tech & APIs
Solutions Engineer
2+ years of experience in the SaaS industry and experience with Customer Service CRMs and OMS systems
Senior Software Engineer (Scala)
Scala experience required. Functional programming skills & SQL/Postgres knowledge needed. Experience with APIs, microservices, and databases required
Sales Development Representative
Bachelor's degree or above. 1-3 years of experience, preferably SaaS. Overachievement is key. Strong communication & analytical skills are required
Head of Sales / Director North America
7+ years B2B SaaS sales experience, 3+ years in a leadership role. Proven success closing deals with larger orgs. Strong CRM & communication skills
Solutions Engineer
2+ years of experience in SaaS industry, experience with APIs and customer service CRMs
Solutions Engineer (EU)
Strong project management and communication skills. Experience with APIs and automation. Coding skills with Python/NodeJS
Customer Success Manager
2+ years SaaS client mgmt experience; Bachelor's degree (MBA/technical degree a plus). Proficiency in CRM/API/CS tools needed
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