2nd Line Support Engineer (AX 2012 & D365)
Dijital TeamColombo, Western Province, Sri Lanka
Posted November 18, 2025
Full Time
About the Company
Dijital Team is a leading offshoring solution provider specializing in building high-performing IT teams. We focus on reducing costs and enhancing efficiency to accelerate business growth, while handling all team management tasks so clients can concentrate on core operations.
Job Description
The 2nd Line Support Engineer will handle complex technical issues escalated from the 1st Line Support team, requiring in-depth knowledge of AX 2012 and D365 systems.
Requirements
- Proven experience in a 2nd line support role
- Strong knowledge of AX 2012 and D365
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with system upgrades, patches, and maintenance
- Familiarity with ITIL processes is a plus