Field Service Engineer USA

The Field Service Engineer provides expert technical support to Distalmotion customers across the United States, ensuring high service quality and customer satisfaction. This role is responsible for installing, maintaining, troubleshooting, and repairing Distalmotion products within the assigned territory.

Requirements

• 3-5 years of Field Service experience.
• Associate degree in a related field or equivalent training/experience.
• Proven experience troubleshooting complex electro-mechanical systems.
• Experience in the medical device industry preferred.
• Familiarity with operating room environments and clinical protocols is a plus.
• Experience working in international or highly regulated environments is preferred.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational and documentation abilities.
• Proficiency with CRM/ERP systems and Microsoft Office tools.
• Ability to work independently and manage geographically distributed territory.
• Valid driver’s license with a clean driving record.
• Ability to travel up to 70% and work flexible hours as required.
• Ability to lift up to 30 kg (66 lbs) and maneuver wheeled loads up to 500 kg.

Benefits

• Equal opportunities employer
• Diverse and inclusive workplace