Help Desk Specialist
DMIVirginia, United States
Posted November 20, 2025
Full Time
About the Company
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe.
Job Description
DMI is seeking a Help Desk Specialist to provide Tier I and Tier II IT support to end users within the Department of Defense (DoD) enterprise. The role is responsible for resolving incidents, fulfilling service requests, and ensuring high-quality customer service.
Requirements
- Active Secret clearance (TS/SCI preferred)
- DoD 8570.01-M IAT Level II (e.g., Security+)
- Help Desk Institute (HDI) or A+ related certifications
- 2 years of experience in IT help desk or technical support roles
- Strong knowledge of Windows OS, Microsoft Office Suite, and remote support tools
- Familiarity with ITIL-based service management practices and enterprise ticketing systems (e.g., ServiceNow)
- Excellent communication, problem-solving, and customer service skills
Benefits
- Convenience/Concierge
- Development
- Financial
- Recognition
- Wellness
