Customer Success Manager
DoceboToronto, Ontario, Canada
Posted December 4, 2025
Full Time
About the Company
Docebo is a leading learning platform offering scalable, personalized e-learning solutions to businesses worldwide. With advanced AI capabilities and an intuitive interface, Docebo enables organizations to create, deliver, and measure effective training programs for employees, partners, and customers. The company's comprehensive suite of services includes cloud-based e-learning, onboarding, compliance training, and more, making it a distinctive player in the industry.
Job Description
The Customer Success Manager is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer satisfaction.
Requirements
- 5-9 years of experience in a related field
- Bachelor degree or equivalent experience
- Prior experience managing a renewable book of business for a software-as-a-service company
- Previous experience on LMS administration and Instructional Design principles
- Strong communication skills and rapport building, while leveraging technology to interact with customers remotely
- Understanding of HTML, CSS, and Javascript
- Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS
- Ability to analyze data and use it to drive conversations and objectives
- Customer focus to be able to add value to customers and exceed their expectations giving excellent service
- Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers
Benefits
- Hybrid work environment
