IT Support Engineer
DocuSignSan Francisco, California, United States
Posted January 26, 2026
80280 - 116260 USD
Full Time
About the Company
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.
Job Description
We're looking for an IT Support Engineer to join our team, working out of our San Francisco office and servicing our employees. The IT Support Engineer is dedicated to meeting the expectations and requirements of internal customers, delivering IT services, acting with customers in mind, establishing and maintaining effective relationships with customers and gaining their trust and respect.
Requirements
- Provide technical support to end users, with a focus on VIPs and Senior Executives, resolving hardware, software, and network issues in a timely manner, and managing associated ticket queues
- Support Executive meetings in our Executive Briefing Center, utilizing your expertise in AV support
- Collaborate with cross-functional teams to identify and execute opportunities for automation and process improvement in IT services and workplace technology
- Onboard new employees, including setup of systems and delivering training on workplace technology
- Create documentation and training materials to support end users and internal IT teams, contributing to policies and procedures across the company, especially regarding workplace technology and office/real estate changes
Benefits
- Paid Time Off
- Paid Parental Leave
- Full Health Benefits Plans
- Retirement Plans
- Learning and Development
- Compassionate Care Leave