Solution Architect

As a Solution Architect in our Professional Services team, you'll provide expert project management governance and consulting, ensuring the successful implementation of Docusign solutions for our customers.

Requirements

• Manage projects ensuring on-time and on-budget delivery and guidance to project resources and our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell consistently
• Plan, organize and manage all phases of a project to ensure customer satisfaction successfully
• Be customer centric in style and approach, with a genuine desire to create and deliver value for customers throughout the project and deliver an outstanding customer experience
• Collaborate with the Docusign team to proactively uncover additional customer needs and support documenting client requirements and expectations
• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
• Adopt and evangelize our Docusign implementation methodology and provide ongoing input to maintain and enhance our methodology
• Support organization initiatives to enhance and expand our team’s knowledge and our services offerings
• Maintain up to date required product knowledge including connectors and partner products as appropriate for your role, independently
• Provide mentorship to less experienced team members

Benefits

• Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives.