Technical Support Consultant
DotActivPretoria, Gauteng, South Africa
Posted March 9, 2026
Full Time
About the Company
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans.
Job Description
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. As technical support, you'll provide customers with space planning advice, receive and manage customer support cases, and provide data analysis and processing using Excel and SQL.
Requirements
- Any relevant IT certificates or qualifications
- Strong written and oral communication skills in English
- Additional language (Spanish, Portuguese, French or another widely spoken language)
- Knowledge of the principles of customer service in relation to software products
- DotActiv Enterprise software knowledge
- Computer packages & systems currently in use by the company
- Project management
- Customer coaching & support
- Competent use of job-specific in-house systems used by the company
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
- Basic to Intermediate MS SQL or similar solution
- Problem-solving (Trouble-shooting)
- Intermediate MS Operating Systems (Windows 10, 11, Server)
- Ability to test software for bugs and feature readiness
- IIS/SSL Certificates
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance