Technical Support Consultant
DotActivSouth Africa
Posted February 16, 2026
Full Time
About the Company
DotActiv provides category management software and services to retailers and suppliers, enabling data-driven assortments and planning. The company is a young and passionate team with a diverse culture and high-pressure environment.
Job Description
Technical Support Consultant responsible for providing customer support, analyzing data, and improving customer experience through knowledgebase contributions and software troubleshooting. Work will be remote, with a monthly Cost to Company salary between R18 000 and R22 000 depending on qualifications and experience. The role involves a rotational on-call schedule, with opportunities for growth and development through internal and external training.
Requirements
- Analyzing knowledgebase user engagement data and contributing helpful content
- Receiving, analyzing, and managing customer support cases
- Providing data analysis, processing, and validation using Excel and SQL
- Working in a rotational on-call schedule
- Multitasking and remaining attentive in a busy environment
- Representing the brand and building client relationships
Benefits
- Remote work
- Cost to Company salary between R18 000 and R22 000
- Significant investment in employee development
- Transparency in job grading system
- Developmental path for career growth