Patient Services Representative - PT

The Patient Service Representative supports various clinical and non-clinical departments by registering patients, verifying insurance, managing appointments, answering calls, and balancing the cash drawer. They provide excellent customer service and contribute to accurate information exchange. Staff must demonstrate professional communication, problem-solving skills, and prioritize accurate patient records.

Requirements

• Provide excellent customer service and manage patient appointments.
• Collect and verify patient insurance information.
• Manage patient communication and handle financial concerns.
• Accurately and promptly answer incoming calls and transfer patients when necessary.
• Maintain accurate and timely records in the Practice Management System.