Amazon Customer Support and Operations Specialist

Amazon is seeking a detail-oriented Customer Support Specialist to manage Amazon accounts, ensure compliance, optimize product listings, and drive sales. The role involves overseeing customer service, managing inventory, and monitoring key performance metrics. Experience with e-commerce, particularly Amazon accounts, is essential.

Requirements

• Conduct audits and monitor Amazon accounts for policy violations.
• Manage inventory levels and forecast sales and inventory needs.
• Handle customer inquiries, reviews, and feedback.
• Submit cases for reimbursement claims and coordinate product shipments.
• Manage and grow the Shopify store, with experience in supplements or health products being advantageous.
• Optimize product listings with accurate and compelling content, images, and keywords.
• Monitor, analyze, and report on key performance metrics.
• Perform market research and competitor analysis.
• Suggest AB testing for listing updates.

Benefits

• Holiday paid time off
• Paid vacation time off