Amazon Customer Support and Operations Specialist

We are seeking a detail-oriented Amazon Customer Support and Operations Specialist to manage Amazon accounts, optimize product listings, and drive sales. This role involves customer service, inventory management, and performance monitoring, requiring strong analytical and communication skills. The ideal candidate will have experience in e-commerce, particularly with Amazon accounts.

Requirements

• Conduct audits and monitor Amazon accounts for policy violations, health warnings, and performance notifications.
• Manage inventory levels and forecast sales and inventory needs.
• Handle customer inquiries, reviews, and feedback to ensure a high level of customer satisfaction.
• Monitor and address negative reviews and perform related Customer Service tasks.
• Submit cases for reimbursement claims and coordinate product shipments to Amazon.
• Analyze key performance metrics and suggest improvements.
• Stay updated on industry trends and Amazon policies.

Benefits

• Holiday paid time off
• Paid vacation time off
• Work from home