Senior Amazon Director

This role is focused on client satisfaction and retention for Amazon. The Senior Amazon Director will oversee operations, onboarding, client offboarding, and team management to build loyalty and maintain a churn rate below 7.5%. This position requires strong communication and client relationship building skills.

Requirements

• Ensuring ClickUp profiles are consistently updated correctly.
• Overseeing a seamless onboarding process for new clients.
• Managing a streamlined client offboarding process, ensuring proper documentation and centralization.
• Managing Amazon support desk operation.
• Monitoring and understanding client churn metrics.
• Maintaining 95% of client audits.
• 30% of clients are billed.
• Cultivate and sustain long-term client relationships.
• Lead retention efforts by providing tailored proposals and negotiations.

Benefits

• Yearly bonuses based on performance.
• Health benefits (medical, dental, and vision)
• Seven paid company holidays