Customer Success Manager, EMEA (UK)
DroneDeployLondon, England, United Kingdom
Posted December 16, 2025
Full Time
About the Company
DroneDeploy is a company that powers field teams with robotics and AI.
Job Description
DroneDeploy is a company that powers field teams with robotics and AI. The Customer Success Manager, EMEA (UK) role is responsible for enabling customers post-sales, driving adoption, and ensuring high retention and account growth. The role requires strong relationship-building experience, strategic thinking, product knowledge, technical aptitude, and empathy towards ensuring customer success.
Requirements
- 3+ years in Customer Success or similar B2B role, ideally serving Enterprise customers
- Experience with Construction, Energy, Oil & Gas, or related technology & industrial sectors
- Proven track record in managing Enterprise customer relationships and delivering results
- Background working with SaaS platforms, especially those involving data, automation, or AI workflows
- Working knowledge of GIS, photogrammetry, drones/360 hardware, or reality capture software
- Data-driven and strategic thinker with strong, consultative, communication, and project management skills
Benefits
- Culture of Innovation & Collaboration
- Drone Certification
- Flexible Work Arrangements
- Paid Family Leave
- Comprehensive Healthcare Coverage
- Career & Growth Development
- Flexible PTO
- Employee Referral Bonus