AT&T Contact Center Trainer

DSI is seeking an experienced Contact Center Trainer to lead and deliver high-impact training initiatives for AT&T customer service and escalation teams. The ideal candidate brings a strong background in training within a wireless telecom contact center and expertise in managing escalated customer interactions.

Requirements

• Prior experience training in a wireless telecom contact center is required
• Strong understanding of call center operations, especially escalation processes and resolution techniques
• Excellent communication, facilitation, and interpersonal skills
• Proven ability to lead, coach, and inspire others to succeed
• Self-motivated with a passion for continuous improvement and learning
• Clear, dynamic, & precise communication skills to all levels of employees, from entry-level agents to leadership, both inside and outside our organization

Benefits

• Medical, Dental, Vision, Disability, and Life insurance
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities