Service Designer
e.l.f. BeautyAhmedabad, Gujarat, India
Posted June 25, 2025
Full Time
About the Company
e.l.f. Beauty is a cruelty-free, inclusive beauty brand committed to empowering individuals to express themselves authentically. Offering a wide range of products including cosmetics, skincare, makeup, and clean beauty items, e.l.f. has expanded its portfolio through acquisitions like W3LL People and Keys Soulcare. The company's core values of accessibility, sustainability, and ethical practices distinguish it in the beauty industry.
Job Description
e.l.f. Beauty is seeking a Service Designer to architect seamless service experiences across customer journeys and internal operations. This role involves partnering with UX, product, and ops to ensure digital experiences are powered by efficient, scalable systems, driving measurable business value and improving employee productivity.
Requirements
- 5+ years in service design, CX, or experience strategy, ideally in e-commerce or digital retail
- Strong skills in journey mapping, blueprinting, and systems thinking
- Experience reducing operational cost and improving service delivery through design
- Skilled facilitator with the ability to align cross-functional teams
- Familiarity with enterprise platforms (CRM, ticketing, logistics, AI content tools)
- Data-driven mindset—comfortable defining, measuring, and optimizing service KPIs
- Passion for designing systems that scale and create tangible business impact
Benefits
- Competitive pay and benefits
- Bonus eligibility
- Equity
- Hybrid 3 day in office, 2 day at home work environment
