Kaufmännische Fachkraft für Beschwerde- & Qualitätsmanagement (w/m/d)

We are looking for a Commercial Specialist for Complaints & Quality Management to cover a two-year parental leave. The role involves developing digital and creative ideas for customer-oriented service, supporting quality assurance measures, and managing complaints. The position is limited to 2 years and is a part-time or full-time opportunity.

Requirements

• Commercial apprenticeship with recognized additional qualification (e.g. master's degree) or a comparable qualification
• Experience in managing service partners and enthusiasm for digitalization of the energy world
• Learning motivation and ability to develop suitable solutions together with colleagues, customers, and contractors

Benefits

• Flexible working hours
• 38-hour week
• Combination of home office and on-site presence
• Travel times are paid working time
• Parental leave for mothers and fathers is completely normal
• Numerous internal health offers
• High-quality canteen with reduced food prices
• Access to the family service (e.g. for support in searching for childcare options)
• Use 'Workation' and work up to 20 days/year from European countries
• Attractive tariff wages
• Christmas allowance
• Capital-forming benefits
• Occupational old-age provision
• Worldwide valid group accident insurance