Contact Center Representative

Provide rapid response to customer queries, attend to calls, and ensure customer satisfaction in accordance with service level agreements.

Requirements

• Bachelor’s degree
• Ability to provide technical instructions to clients with limited technical knowledge
• Ability to troubleshoot system related issues
• Ability to handle network troubleshooting and fault analysis; hardware troubleshooting and repair
• Ability to follow standard procedures for proper documentation, reporting and escalation of unresolved issues