The Systems & Support Designer is responsible for driving improvements in automation tools for the Customer Order Designer (COD) electrical and/or mechanical teams, providing continued learning for COD on expected use of software tools and best practices, supporting systems training for new hires, and ticket escalation support for COD issues/requests.
Requirements
- Deploying and supporting Front End Engineering systems for the assigned product line.
- Support the development of product line specific training documentation on their use of the engineering software tools and processes.
- Provide onsite support as the first point of escalation for systems related issues, determining root cause, urgency and communications as necessary to keep all stakeholders informed.
- Support the prioritization of MI and DA system issues tickets through individual contribution and coordination of other Eaton resources.
- Maintain familiarity with COD processes for the assigned product line, inclusive of application/engineering decisions and methods, product offerings and design standards.
- Gather requests for system enhancements and communicate those to the appropriate development manager.
- Support continuous testing for systems enhancements and bug fixes as they are deployed.
- Knowledgeable of MI parts picking logic in order to troubleshoot parts picking errors and scope updates with product line enhancements.
- Be available for after-hours and weekend support.
- Participate in product line meetings on Front End Systems projects and continuous improvement activities, driving best practices and knowledge sharing across the various teams (engineering, design and systems)
Benefits
- Health and Welfare benefits
- Retirement benefits
- Paid and unpaid time away from work
