Analyst
eClerxPunjab, India
Posted September 18, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
eClerx is seeking motivated individuals to join their Outbound Voice Team as Technical Support Agents. The role involves making outbound calls to customers reporting technical issues, troubleshooting problems, and providing effective solutions. Candidates will use various tools and resources to resolve issues efficiently and document all interactions.
Requirements
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and patient when dealing with frustrated customers.
- Technical aptitude and ability to quickly learn new technologies.
- Previous experience in a technical support or customer service role is preferred.
- Familiarity with CRM software and call center technology is a plus.