Associate Process Manager
eClerxPunjab, India
Posted October 10, 2025
Full Time
About the Company
eClerx is a productized services company offering a wide range of solutions including financial services, digital analytics, CRM, and knowledge process outsourcing. With a focus on combining people, technology, and domain expertise, eClerx aims to set industry benchmarks for client service and innovation in technology, data analytics, and process management.
Job Description
This Associate Process Manager role focuses on leading and supporting a team of customer service representatives within a call centre. Responsibilities include coaching, performance monitoring, handling escalations, and implementing process improvements. The role involves collaboration with other departments and staying updated with industry best practices.
Requirements
- Bachelor's degree in any field.
- 2+ years of experience in a call centre environment, with at least 2 years in a leadership or supervisory role.
- Strong leadership and interpersonal skills.
- Excellent communication skills.
- Proficiency in call centre software and CRM systems.
- Flexibility to work in shifts.
Benefits
- Competitive salary and benefits package
- Opportunities for professional development
- Supportive and collaborative work environment
- Health and wellness programs