Application Support Manager (Support Engineering, L2/L3)

EcoVadis is seeking an experienced Application Support Manager to lead and scale our L2/L3 Support Engineering function across four tribes. This role is accountable for the end-to-end support operating model and for ensuring seamless alignment between Customer Care (L1), Support Engineering (L2/L3), and Engineering Squads (L4).

Requirements

• 8+ years of experience in Support Engineering / Application Support / SaaS Operations (complex web + APIs)
• 3+ years of leading support and driving performance across distributed, multi-cultural teams
• Proven experience designing and implementing L1–L4 support operating models
• Strong track record improving operational KPIs
• Strong incident and problem management experience
• Excellent stakeholder management and communication skills

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card
• Multikafeteria
• Lunch card
• Hybrid work organization
• Remote work from abroad policy
• Internet and Electricity bill allowance
• Additional day for community service when volunteering