Sr. Genesys Engineer
EDCiUnited States
Posted April 5, 2025
Full Time
About the Company
EDCi provides enterprise-wide technology and communications solutions with a focus on customer experience and innovation.
Job Description
The Sr. Genesys Engineer will design, configure, develop, implement, and support Genesys technologies as a lead engineer on EDCi's Customer Care Professional Services team.
Requirements
- 5+ years IP Telephony/VoIP experience
- Knowledge of VoIP equipment, implementations and support
- 3+ years experience in Genesys Cloud CX (Purecloud) technology
- Genesys Could CX certification is a plus
- Knowledge of Media / Voice gateway knowledge Preferred
- Knowledge of SIP Protocol implementation and support Preferred
- BS preferred, Associate’s degree in IT related field Required
- Excellent client service attitude and team focus
- Understand best practices for a service organization
Benefits
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match