Call Center Representative (On-Site)
EdcorTroy, Michigan, United States
Posted November 13, 2025
31000 - 31000 USD year
Full Time
About the Company
Edcor is a woman‑owned leader in corporate education benefits, delivering end‑to‑end tuition, certification, and scholarship administration through innovative web‑based solutions. The company combines patented transaction‑processing excellence, strategic program design, and policy compliance to align education benefits with broader talent‑management goals. Its comprehensive services—ranging from student loan assistance and repayment to adult‑learner coaching and industry research—enable organizations to reduce overhead, save millions, and enhance employee ROI. Edcor’s client‑centric advisory model and extensive higher‑education partnership network set it apart as a trusted partner for high‑quality, secure, and cost‑effective education benefit programs.
Job Description
Edcor is seeking Call Center Agents to join our inbound call center in Troy, MI. No selling involved. We answer simple service and claims questions about human resource benefits.
Requirements
- Receives inbound calls from Edcor’s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions.
- Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information.
- Maintains contact center database by entering call log notes and important call information.
- Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA).
Benefits
- Medical
- Dental
- Vision
- 401k
- Disability insurance
- Life insurance
- Vacation time
- Sick time
