UAS Field Service Representative I

The UAS Field Service Representative is responsible for providing virtual and on-site technical support, troubleshooting, and maintenance services for our UAS and Payload systems. This position will be based out of our Huntsville, Alabama office, with approximately 50% travel required to customer sites worldwide.

Requirements

• Conduct on-site installation, commissioning, and testing of UAS and Payload systems at customer sites globally.
• Perform regular maintenance and repairs of UAS systems to ensure optimal performance and reliability.
• Assess and respond to product or system critical situations in a timely, professional manner.
• Troubleshoot and diagnose technical issues with UAS and Payload systems, utilizing your strong problem-solving skills to resolve complex problems efficiently.
• Collaborate closely with cross-functional teams, including Engineering and Product Development, to relay customer feedback and contribute to continuous product improvement initiatives.
• Maintain accurate documentation, including service reports, activity logs, and customer communication records.
• Adhere to all safety protocols and company policies while working in various environments.
• Operate uncrewed aircraft systems (UAS) in compliance with FAA regulations and company guidelines.
• Conduct pre-flight inspections, mission planning, and post-flight analysis.
• Ensure safe and efficient UAS operations in various operational environments.
• Assist in the delivery of UAS training programs for both internal personnel and external clients.
• Instruct and guide individuals in UAS piloting techniques, safety procedures, and regulatory compliance.
• Conduct demonstrations and simulations to enhance trainees' understanding and proficiency.
• Adhere to FAA regulations and guidelines, ensuring compliance during UAS operations and training activities.
• Attend Test Evaluation Exercises and Demonstrations.
• Promote and maintain a culture of safety, emphasizing best practices and risk mitigation strategies.

Benefits

• Matching 401(k)
• Paid PTO
• Paid holidays
• Medical, vision, and dental insurance
• Group Short-Term & Long-Term Disability
• HSA and FSA Options
• Critical Care Plan
• Accident Care Plan