Collections Specialist

eFlexervices is a BPO company seeking a highly motivated and detail-oriented Collections Specialist to join our team. In this role, you will be responsible for the full-cycle management of our accounts receivable, ensuring the timely collection of past-due balances while maintaining professional and positive customer relationships.

Requirements

• 2+ years of collections or accounts receivable experience, preferably in SaaS or subscription-based business
• Proven ability to work independently with minimal supervision and meet collection targets
• Excellent written communication skills with experience crafting professional, persuasive customer emails
• Strong attention to detail in maintaining accurate, comprehensive account documentation
• Sound judgment in escalating issues appropriately—knowing when to persist and when to elevate
• Experience reviewing contracts and resolving billing disputes
• Proficiency in Excel/Google Sheets for analysis and reporting
• Experience with payment processing platforms or billing systems
• Comfortable navigating ambiguity and making decisions with incomplete information

Benefits

• Competitive Compensation
• Flexible Work Options
• Wellness Matters
• Pathways to Success