Lead Technical Support Engineer

Eightfold is a company that uses AI to transform how organizations plan, hire, develop, and retain a diverse workforce. We're looking for a Lead Technical Support Engineer to provide direct support to business leaders, hiring managers, and recruiters using Eightfold.ai products. The role requires strong interpersonal skills and the ability to quickly gain an understanding of the Eightfold.ai products, platform, API, and internal applications.

Requirements

• 10+ years of experience in a Technical Support role
• Expert level knowledge in SQL, Debugging, Troubleshooting APIs
• Familiarity with at least one Programming language, preferably Python or Java
• Excellent communication skills and the ability to articulate complex technical issues in a customer friendly manner
• Strong customer focus and ability to deliver great customer experiences
• A track record of meeting and exceeding KPIs and working well in team-based settings
• Strong troubleshooting and problem-solving skills
• High personal productivity and excellent time management
• Written and spoken Spanish and/or Portuguese language skills would be ideal, but not required