Product Support Engineer - Internship

Electrum is a next-generation payment software technology company that delivers trusted, enterprise-grade, cloud-native software to optimize financial transaction processing.

Requirements

• Provide first-line technical support to Electrum's clients via phone, email, and our ticketing system.
• Troubleshoot and resolve technical issues related to Value Added Services (VAS) and payment processing, escalating complex problems to senior engineers as needed.
• Contribute to the development and enhancement of internal tools and automation scripts to improve support efficiency.
• Identify areas for process improvement and efficiency gains.
• Document support processes, solutions, and knowledge base articles.
• Participate in team meetings, training sessions, and knowledge sharing initiatives.

Benefits

• Generous Leave
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch.