Customer Service Representative

Customer Service Representative primarily responsible for handling straightforward price and requests for quotes (RFQ's) from customers via email or phone, identifying new sales opportunities, and managing customer relationships.

Requirements

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence, and speak effectively before groups of customers or employees
• Ability to calculate figures and amounts, and apply concepts of basic algebra and geometry
• Ability to solve practical customer problems and interpret a variety of instructions, data and details
• A valid driver's license with an acceptable driving record under Element's policy
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Well-developed oral and written communication skills, and strong interpersonal skills