Customer Success - EMEA - Southern Europe

ElevenLabs is an AI research and product company transforming how we interact with technology. We have expanded from voice into three main platforms and are seeking a Customer Success professional to drive adoption of the ElevenLabs platform across Southern Europe.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Nordics region
• Fluent in Italian or Spanish and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Strong understanding of the Southern Europe market landscape and cultural nuances
• Self-motivated and able to work independently in a remote or distributed team environment

Benefits

• Annual company offsite
• Co-working
• Innovative culture
• Growth paths
• Learning & development
• Social travel