Customer Success Manager
ElicitOakland, California, United States
Posted October 11, 2025
150000 - 250000 USD year
Full Time
About the Company
Elicit is an AI research assistant designed to automate time-consuming tasks such as summarizing papers, extracting data, and synthesizing findings. As a public benefit company, Elicit's mission is to enhance human reasoning through machine learning, focusing on cognitive support rather than just task automation.
Job Description
Elicit is an AI research assistant seeking a Customer Success Manager to build and manage relationships with enterprise accounts. The role focuses on maximizing customer value through effective onboarding, program management, retention, and growth initiatives. The successful candidate will drive adoption of AI-powered solutions and contribute to a transformative scientific impact.
Requirements
- 5+ years in technical customer-facing roles
- Fluency in technical products
- Strong program and project management skills
- Experience selling SaaS or AI platforms
- Proven track record of onboarding and deployment programs
Benefits
- Competitive OTE
- Health, dental, vision, and life insurance
- Flexible vacation
- 401(k) with employer match
- Device budget
- Professional development budget
- Flexible work environment
