3E Application Support Analyst, EMEA
Elite TechnologyPasay, Philippines • New York, New York, United States • Los Angeles, California, United States • Costa Rica • Australia • Canada
Posted October 30, 2025
Full Time
About the Company
Elite Technology is a leading independent technology company specializing in digital financial management and business operations solutions for law firms. Our core services include software, legal practice management, and integrated solutions that improve billing, invoicing, payments, and financial reporting. Elite supports over 400 firms globally, including three-quarters of the Am Law 200 and four-fifths of the Global 200, by providing cloud-based tools and insights to drive operational effectiveness and profitability.
Job Description
Elite is seeking a 3E Application Support Analyst to assist law firms with utilizing their cloud-native SaaS platform. This role focuses on providing application support, primarily within a non-call center environment, and will manage service requests, troubleshoot issues, and communicate with customers. The position is flexible and offers the ability to work on various projects within EMEA.
Requirements
- Bachelor's Degree in IT or equivalent experience
- 2–3 years technical, financial and/or related customer Support service experience
- High proficiency in writing/changing SQL queries
- Knowledge of Microsoft SQL Server Administration (Performance), MS office, Azure, Azure Monitoring and relational database concepts
- Exceptional customer service soft skills
- Excellent organizational, time management, written and verbal communication skills
- Ability to multitask and prioritize
Benefits
- Competitive compensation
- Health plan
- Retirement savings plan
- Time off
- Paid holidays
- Wellness initiatives
- Employee Discount Program
- Professional Development
