Support Specialist
EmburseCatalonia, Spain
Posted December 19, 2025
Full Time
About the Company
Emburse's mission is to help make our users' lives – and their businesses – better by automating manual tasks and saving users' time, so they can focus on what matters most – their family, community, or more rewarding work.
Job Description
Support Specialist responsible for receiving inquiries from live customers and providing service to address those inquiries. The role involves prompt communication, testing, troubleshooting, and analysis to resolve support cases.
Requirements
- Receive inbound support cases via email, web form, telephone, and/or live chat
- Create, track, and update support tickets using software tools
- Address support cases in a timely manner
- Provide clear and accurate communication with customers
- Perform testing, troubleshooting, and analysis activities
- Maintain high standards of verbal and written communication
- Perform research, internal consultation, and collaboration regarding product functionality
- Communicate, collaborate with, and escalate to partners and other third-party vendors
- Identify cases which must be transferred or escalated to another internal group
- Identify, reproduce, document, and escalate potential product defects
- Meet or exceed quantitative and qualitative performance standards
- Collaborate with other cross-functional teams
- Act as an internal technical product knowledge resource in collaborative training, testing, and troubleshooting activities
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
