MES Technical Support Engineer

This MES Technical Support Engineer role at Emerson Systems and Software seeks a professional to provide technical support, diagnostics, and consultation for their manufacturing execution systems (MES) in Asia Pacific, Europe, the Middle East, Africa, North America, and Latin America. The role focuses on end-user customers and engineering organizations, requiring troubleshooting, problem-solving, and ongoing optimization of the MES system. A robust technical team and extensive global reach are key.

Requirements

• Troubleshooting hardware, software, installation, configuration, and application issues.
• Maintain accurate records of customer problems and escalate issues as appropriate.
• Collaborate with business partners and field service organizations for product resolution and design.
• Troubleshoot systems and present clear technical information.

Benefits

• Competitive benefits plans
• Variety of medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Ongoing career development