As a Technical Support Engineer (TSE), you will be the trusted partner that customers turn to when they need expert guidance. You’ll combine your deep technical knowledge with problem-solving and communication skills to resolve issues, accelerate development schedules, and advocate for customers within Emerson's Test & Measurement (T&M) Business Unit (formerly NI).
Requirements
- Resolve customer technical incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalate complex issues to the appropriate internal teams while maintaining ownership of customer interaction.
- Report design, reliability, or maintenance issues to R&D.
- Identify new sales opportunities through support interactions and share insights with the sales team.
- Support internal stakeholders with technical questions.
- Educate customers through training and technical engagements.
- Guide customers through product startup, troubleshooting, and solution maintenance.
- Document and share knowledge to enable customer self-service (using Knowledge-Centered Service methodology)
