Customer Care Specialist (HR / PY)
Employment HeroTELECOMMUTE; Metro Manila, Philippines
Posted February 9, 2026
Full Time
About the Company
Employment Hero provides an all-in-one cloud-based platform that streamlines the entire employee lifecycle—from recruitment and onboarding to HR, compliance, and payroll automation. By integrating HR, benefits, and payroll services into a single, user-friendly system, the company empowers businesses to manage talent efficiently while ensuring regulatory compliance. Since launching in 2014, Employment Hero has achieved double‑digit year‑over‑year growth, reaching unicorn status in 2022 and serving 350,000 businesses with over 2.5 million users worldwide. Its rapid expansion and commitment to delivering a cohesive, scalable solution distinguish it as a leader in modern HR technology.
Job Description
Customer Care Specialist (HR / PY) for Employment Hero, a mission-driven company that provides an all-in-one employment operating system. Job involves responding to and resolving customer tickets, calls, and queries related to the Employment Hero HR Platform, and collaborating with the wider squad and support team to provide best practice system use and education to all customers. Work from home with flexible hours.
Requirements
- 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email
- Prior exposure to customer experience within a SaaS (Software as a Service) environment
- Exposure to working in fluid, high change and high velocity environments
- Problem solving skills with a sound and thorough approach to troubleshooting
- Ability to manage competing priorities, working autonomously; requesting assistance where needed
- Strong and polished verbal and written communication skills
Benefits
- Flexible working
- Cutting-edge tools
- Ambitious and outcome-driven colleagues
- Generous parental and carers leave policy
- WFH office allowance
- De Minimis Allowance (per month)
- Private health and life insurance cover
- Learning and development opportunities
