Business Process Analyst

Enercare Inc. is seeking a Business Process Analyst to examine, improve, and streamline business processes within the organization. The ideal candidate will have experience in business process analysis and mapping, process re-engineering, and customer journey mapping.

Requirements

• BBA or equivalent post-secondary education
• 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment
• Proven ability 2+ years in process re-engineering, process mapping and customer journey mapping
• PMP certification
• Strong analytical and problem-solving skills
• Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau)
• Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean)
• Self-starter with strong interpersonal and conflict resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi task and work under tight timelines
• Strong organizational and time-management skills
• Strong presentation skills
• Ability to understand financial impacts and back-end billing environments
• Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
• Flexibility to adapt to changing priorities
• Strong analytical experience
• Able to manage the demands, requirements and organization of a project
• Extensive experience handling multiple billing systems and exceptions management
• Superior working knowledge of Microsoft Applications such as Excel and Access
• Power BI, Advanced Excel