Enercare Inc. is seeking a Business Process Analyst to examine, improve, and streamline business processes within the organization. The ideal candidate will have experience in business process analysis and mapping, process re-engineering, and customer journey mapping.
Requirements
- BBA or equivalent post-secondary education
- 3+ years of experience in business process analysis and mapping or a related role supporting a contact centre/customer service environment
- Proven ability 2+ years in process re-engineering, process mapping and customer journey mapping
- PMP certification
- Strong analytical and problem-solving skills
- Proficiency in process mapping and analysis tools and software (e.g., Visio, Excel, SQL, Tableau)
- Experience with process modeling and improvement methodologies (e.g., Six Sigma, Lean)
- Self-starter with strong interpersonal and conflict resolution skills
- Excellent written and oral communications skills
- Ability to quickly form relationships and interact effectively in a complex environment
- Strong desire to understand operations and root causes of issues
- Strong ability to multi task and work under tight timelines
- Strong organizational and time-management skills
- Strong presentation skills
- Ability to understand financial impacts and back-end billing environments
- Ability to prioritize deliverables and work with various people in all levels, including customers, to achieve personal and team objectives
- Flexibility to adapt to changing priorities
- Strong analytical experience
- Able to manage the demands, requirements and organization of a project
- Extensive experience handling multiple billing systems and exceptions management
- Superior working knowledge of Microsoft Applications such as Excel and Access
- Power BI, Advanced Excel