Customer Experience Sr Spclst

As a Customer Experience Senior Specialist, you will support the management and day-to-day operations of key account and strategic partner relationships, providing operational and analytical support, customer engagement, and performance tracking to deliver a seamless experience for key account customers and channel partners.

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• Minimum of 5 years of experience in the retail energy or energy sector
• Strong foundation in customer service and relationship management
• Experience using Freshdesk or similar CRM tools
• Knowledgeable in tracking, analyzing, and reporting on key performance indicators (KPIs)
• Excellent communication and problem-solving skills
• Ability to collaborate effectively within a dynamic sales organization and across cross-functional teams

Benefits

• Competitive bonus / incentive plan
• Emergency or on-call pay
• Generous paid time off
• Holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• Medical, dental, vision, life insurance, and employer-paid short-term and long-term disability insurance
• Supplemental benefits for full-time employees
• ESPP
• Wellness days