Customer Service Mandarin Speaking - Petaling Jaya

The company is seeking a Customer Service Mandarin Speaking representative for an on-site position in Petaling Jaya, Selangor, Malaysia. The role involves providing excellent customer service via phone, email, or chat, meeting performance metrics, and building lasting customer relationships. Responsibilities include taking ownership, working efficiently under pressure, and being adaptable to new technologies.

Requirements

• Provide quick, accurate, and friendly service to customers
• Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
• Take ownership and responsibility to get tasks and contacts completed on time
• Be reliable, be on time and come in as scheduled
• Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
• Build lasting relationships with customers
• Be adaptable, flexible, approachable, and collaborative towards team goals and interests