Researcher
Equals MoneyLondon, England, United Kingdom
Posted July 9, 2025
Full Time
About the Company
Equals Money delivers a unified platform that merges cutting‑edge global payments technology with deep currency expertise, enabling businesses to streamline cash flow and expense control. The company offers international payments, expense management, corporate cards, and faster payment solutions, all designed to reduce cost and complexity. By combining real‑time foreign‑exchange insights with automated payment workflows, Equals Money helps clients avoid hidden fees and improve financial visibility. Its focus on simplicity and cost‑efficiency sets it apart in the fintech space, making cross‑border transactions faster and more affordable for global enterprises.
Job Description
We're looking for a Researcher to join our team to conduct customer research and inform Revenue Ops, product, design, and marketing. The ideal candidate will have strong mixed-methods skills, experience turning research into clear decisions, and ability to communicate at an executive level.
Requirements
- Partner across departments to gather qualitative and quantitative input from customers and prospects
- Plan and run continuous discovery: interviews, focus groups, surveys, diary studies, usability tests
- Build and maintain customer profiles, segments, and journey maps grounded in data
- Produce actionable insight reports for design, product, marketing, and the board
- Identify customer trends and emerging opportunities with clear recommendations and impact sizing
- Manage a research repository in Notion
- Build and maintain competitive intelligence: competitor matrix and battle cards (in partnership with Sales and AM)
- Run a win‐loss programme (interviews + synthesis) and partner with RevOps to improve the capture of win/loss and competitor data
- Ensure research ethics, consent, and data quality; coordinate with Legal and Compliance where needed
- Enable teams: write discussion guides, train partners to run light‐weight research, and review analysis
- Close the loop: track how insights influence roadmaps, UX, messaging, and commercial outcomes
Benefits
- A competitive salary benchmarked against a peer group
- 25 days holiday per year + your birthday off
- Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
- GetActive with Aviva - Health and Wellbeing discounts on services and products
- Interbank currency rates on travel money and international transfers
- Bupa Private Healthcare
- Free Eye Test and £50 up to the cost of glasses
- EAP Service - Mental Health Services
- Life Assurance Policy - x3 annual salary
- Contributory pension scheme
- Cycle to Work Scheme
- Season Ticket Loans
- Enhanced Parental Policies
- Complimentary tea, coffee, soft drinks and fruit
