Customer Success Manager
EquifaxToronto, Ontario, Canada
Posted October 21, 2025
Full Time
About the Company
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
Job Description
The Customer Success Manager will provide pre- and post-implementation consulting services to organizations to help clients maximize value, solve problems and improve business efficiency in the area of Fraud & Identity solutions.
Requirements
- 5+ years of customer service or client facing roles within financial services, automotive lending, telecommunications, insurance and/or government/public sector.
- Bachelor’s degree in criminology, related field or equivalent experience preferred
- Intermediate/expert knowledge of credit adjudication processing, policies and best practices.
- Intermediate knowledge of AML and FINTRAC.
- Knowledge of fraud case management systems.
- Strong interpersonal, oral & written communication and presentation skills.
- Strong organizational skills and attention to detail
- Strong analytical and critical thinking skills
- Able to interpret complex information and articulate client needs.
- Adaptability to change in a fast paced dynamic environment.
- Proficient computer skills including, MS Office, G-Suite and SharePoint.